Frequently Asked Questions
Can I get out of my car?
Yes you may get out of your car, but you must stay with your group within the designated parking space. You may stand or sit next to your vehicle, lay in the bed of your truck, or the back of your van. Folding chairs are allowed. If you are outside of the vehicle, you must wear your mask or face covering at all times. Outside of the vehicle is considered anytime you are not sitting in a seat with a seatbelt inside the vehicle.
Are masks or face coverings required?
Yes, cloth face masks and coverings are required anytime you are outside of your vehicle and in all public areas of the venue. Guests that are covered by the applicable exceptions listed by the Ohio Department of Health are not required to wear masks of face coverings.
Are restrooms available at the venue?
Yes, portable restrooms will be available with plenty of hand soap and sanitizer. Also, protective toilet seat covers are available in each stall. We ask that you do NOT flush the toilet seat covers down the toilet and dispose of them in the small garbage can in each stall. Restrooms will be cleaned and sanitized hourly and markers will be placed on the ground six feet apart to maintain social distancing. Please act responsibly and follow all applicable COVID-19 regulations.
How do I purchase concessions or merchandise?
We encourage you to use the mobile app to order and deliver any concessions or merchandise to your parking space. If you choose not to use the app, you may leave your designated parking space to purchase concessions or merchandise. Remember, you are required to wear a mask or face covering and follow social distancing guidelines.
Are tickets sold per vehicle, per person, or dedicated space?
A single vehicle ticket includes entry for one vehicle and up to four (4) people per vehicle included, (this includes the driver). Remember, there must be a legal seat and seat belt for every passenger inside the car. Subject to the availability of legal seats and seat belts within your vehicle, you may purchase two (2) additional tickets. The maximum capacity per vehicle is six (6) people if they are from the same household. Everyone in the group must arrive together in the same vehicle.
There is no minimum passenger requirement. However, you will not receive a discounted price if you bring less than four people. If you have space and can join your quaranteam safely, we recommend that you do so.
No parking will be permitted for oversized vehicles (i.e. large vans, buses, motorhomes, etc.)
Can we purchase extra tickets when we arrive and for a full car at the gate?
We STRONGLY encourage you to purchase your vehicle ticket and extra passenger tickets in advance to limit unnecessary contact and allow for efficient entry into the venue. We will have multiple entry lanes with one lane dedicated to upgrades and tickets purchased on the day of the event.
Please follow the directional signage upon arrival. If you enter into the wrong lane and do not have all of your tickets, you’ll be asked to go to the back of the main entry line.
Full vehicle day of show purchases on-site will be offered while space lasts.
What ticket types are available?
We have four or five ticket types depending on the show: FRONT ROW, VIP CENTER, VIP SIDE, FRONT GA, and BACK GA. Shows with only four ticket types will see GENERAL ADMISSION instead of the Front GA and Back GA secions.
The very front row is reserved for FRONT ROW passes. The next section back is reserved for VIP, in which you can choose a spot in the center or the sides. The section after that is General Admission, split between Front GA and Back GA.
**Sections are parked on a first-come, first-served basis. So, we encourage everyone to plan on arriving early.**
What if I want to park near my friends?
The only way you can park near someone you know is if you arrive with them and are pulling in behind them or in front of them. This way you will be parked next to them. However, you still can not leave your designated area when you are parked. This is strictly enforced.
What is and isn't allowed in?
Individual glow sticks
Aerosol cans, spray paint, or pressurized cans
Frisbees and sports balls (soccer balls, footballs, etc.)
Professional camera equipment; detachable lenses, tripods, battery packs, large commercial video cameras
Drones or any other remote controlled aircraft or unmanned aircraft systems
Weapons of any kind including, but not limited to, knives, pepper spray, stun guns, concealed weapons and firearms (Regardless of Concealed Carry Permit)
Illegal drugs, substances, or harmful chemicals
Fireworks of any kind including, but not limited to, flares, smoke bombs, incendiary devices and pyrotechnics.
Pets (certified service animals permitted)
Totems or signs on poles
Any item that can be used as a projectile or deemed as dangerous
Grills and any open flames
Food and drinks (no glass)
Cigarettes (open or closed packages) (may only smoke in designated smoking section)
Age restrictions vary per show.
Is there re-entry?
There is no re-entry. If you enter and then exit, you will not be allowed back in.
How does sound work?
We will broadcast the event over an FM Transmitter. So roll down your windows, open the trunk/back hatch, and crank it up to your liking. This will create a uniform sound across the venue regardless of where your vehicle is located.
Test the radio in your vehicle before entering the venue. If it does not work or if you have trouble getting a strong radio signal, we recommend bringing an additional radio from your home. Unfortunately external radios will not be available to rent on-site.
Additionally, we will also be playing the sound through the sound system on the stage, just like a regular concert.
What time should we arrive?
We encourage everyone to check the door time before each event and arrive early to provide sufficient time to get situated in your parking space before the show begins.
Each section will be parked in order of arrival. So, we recommend arriving early.
Can we bring food?
Yes, we welcome and encourage you to bring pre-cooked food and nonalcoholic beverages. Grills, BBQ pits, open fires, tents, and the like are NOT permitted. If you choose not to bring food or beverages, Food Trucks will be on-site offering both for purchase.
What concessions are available?
Each event will have a variety of rotating Food Trucks that will offer options from their unique menus along with nonalcoholic beverages.
What steps are being taken to enforce social distancing and safe dancing?
We will follow all local, state and federal COVID-19 guidelines. We plan to take the following precautions:
Require patrons to wear masks or face coverings;
Require patrons to maintain social distance outside of their vehicle;
Make hand sanitizing stations available throughout the venue;
Clean and sanitize restrooms every hour;
Mark designated parking spaces and waiting areas six feet apart;
Require our working staff to undergo temperature checks upon arrival, pre-shift symptom screenings, and wear gloves and cloth masks or face coverings;
Provide disposal masks upon request;
Use of an app to order and deliver concessions; and
Require credit cards or debit cards to be used as the primary form of payment.
Are flow toys allowed?
Flow toys are permitted. However, they must stay within the borders of your designated parking space and not bother or endanger anyone in (or out of) your party. Again, you are required to wear a mask or face covering while outside of the vehicle.
What forms of payment do we accept?
Debit or Credit Card is preferred. Some vendors and food trucks may not accept cash.
What if it rains?
The event will go on rain or shine. In the event of inclement weather, we will broadcast updates on video screens throughout the venue and on our social media platforms.
Can I bring my dog?
Only service animals will be allowed on-site. No dogs or other pets will be permitted into the event.